1. DELIVERY POLICY
All orders are processed within 5 business days, exclude products made to order. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. DAMAGES
Please note that in when you’re accepting delivery, you are accepting the delivery IN GOOD CONDITION. The Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so we will help to file a claim.
The carriers will resist any claim for any damage unless you act as follows:
If you notice or suspect that the package is in any way damaged you MUST CLEARLY ANNOTATE THE DELIVERY INFORMATION to that effect, and notify the delivery driver that you believe the goods may be damaged. You should record any damage in writing, and where practical images of any damage should be taken and forwarded. You must keep all the packing materials and package must be available for courier to inspect, otherwise claim and refund can’t be process.
If receiver requests the parcel is left in a safe place, the Company will not accept any responsibility in case the parcel go missing or is damaged
3. RETURNS (refunds and exchanges)
If you want to return your item, please let us know in 14 days of receiving your goods, you have another 14 days to return the goods once you’ve told us. If 14 days have gone by, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. Carriage costs are specifically excluded from any refund.
4. REFUNDS (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.
5. SALE ITEMS
We do not offer refunds for sale items, unless they are faulty.
6. EXCHANGE (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at sales@photoprops.uk and post your back to us.
7. CANCELLATION CHARGE
If you cancel the contract, the business is entitled to keep 25% of amount paid to cover their losses that directly result from your cancellation.